SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

At Express Auto Part, we strive to keep shipping costs as low as possible for our customers. Delivery charges are based on several factors, including the size and weight of your order, the delivery method you choose, and your shipping location.

Here’s what you need to know:

  1. Standard Shipping:
    For most orders, we offer standard shipping rates that are calculated at checkout based on your location and the total weight of your order.

  2. Free Shipping on Orders Over $5000:
    Enjoy free shipping on all orders over $5000 within the United States. No promo codes needed—just add the items to your cart, and we’ll take care of the shipping costs for you.

  3. Expedited Shipping:
    If you need your items faster, we also offer expedited shipping options at an additional cost. Shipping fees for expedited services will be shown at checkout based on your location and order size.

  4. International Shipping:
    We do offer international shipping to select countries. International delivery charges vary depending on the destination and the weight of your order. Shipping costs will be calculated during checkout.

For a more accurate estimate of shipping costs, simply proceed to checkout, where you’ll be able to see the delivery charges based on your address and order details.

How long will delivery take?

We understand that getting your parts quickly is important, and we strive to process and ship all orders as fast as possible! Here’s a general breakdown of our shipping times: Processing Time: Once your order is placed, we usually process it within 1–2 business days (excluding weekends and holidays). You’ll receive an order confirmation email, followed by a shipping confirmation once your items are on their way. Shipping Time: Standard Shipping typically takes 5-7 business days, depending on your location. Expedited Shipping options are available for faster delivery and usually take 2-3 business days. Delivery times may vary depending on factors like your location, the shipping carrier, and any unforeseen delays (like weather or holidays). Once your order ships, you’ll receive a tracking number to monitor your package in real-time. If you need your parts urgently, feel free to contact our customer support team to discuss faster shipping options.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order! Once your order is processed and shipped, we’ll send you an order confirmation email that includes a detailed summary of your purchase, including the items ordered, prices, shipping fees, and any applicable taxes.

You can also log into your account on our website at any time to view and download a copy of your invoice for your records.

If you have any issues or need a copy of your invoice sent to you, feel free to contact our customer support team, and we’ll be happy to assist you!

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Your payment will typically be processed at the time of order confirmation. Once you complete your purchase and your order is successfully placed, the payment will be authorized and captured by our payment gateway.

  • For credit/debit card payments: The payment is usually taken immediately after your order is confirmed.
  • For other payment methods: Payment may be processed at the time your order is shipped or as per the payment method's terms.

Please note that you will only be charged for items that are in stock and ready to ship. If any items are on backorder or unavailable, we will notify you, and charges will be adjusted accordingly.

If you have any questions about your payment or billing, feel free to contact our customer support team!

What is wishlist?

A Wishlist is a personalized list of items you’d like to save for later or keep track of for future purchases. It allows you to easily store and organize products you're interested in, without the need to purchase them right away.

  • Convenient Shopping: You can add products to your Wishlist with just one click, so you don’t have to search for them again later.
  • Save for Later: Whether you're waiting for a sale or just not ready to buy, your Wishlist keeps your favorite items accessible.
  • Easy Access: Whenever you're ready, simply head to your Wishlist and add the items to your cart to complete your purchase.

Creating a Wishlist is free and only takes a few seconds! Just sign in to your account, and you can start adding items to your Wishlist today.

What should I do if I receive a damaged or wrong product?

We’re sorry to hear that you received a damaged or incorrect product! Our goal is to ensure that every order arrives in perfect condition, and we’re here to help make things right.

Here’s what to do if you receive a damaged or wrong product:

  1. Contact Us Immediately:
    Please reach out to our customer support team within 48 hours of receiving your order. The sooner you let us know, the faster we can resolve the issue.

  2. Provide Details:
    When you contact us, please provide:

    • Your order number
    • A brief description of the issue (e.g., the product is damaged or incorrect)
    • Photos of the damaged or incorrect item (if applicable)

    This will help us understand the problem and speed up the resolution process.

  3. Return or Replacement:
    Once we’ve reviewed the information, we’ll offer you a replacement (if the item is damaged or incorrect) or a full refund. We’ll also provide you with instructions on how to return the product at no cost to you if necessary.

We’ll do everything we can to ensure you’re satisfied with your purchase. If you have any questions or concerns, feel free to contact our support team—we’re here to help!

Can I change or cancel my order?

We understand that things can change, and sometimes you may need to update or cancel your order. Here’s how it works:

  1. Order Cancellation:
    If your order has not yet been shipped, we can help you cancel it. Simply contact our customer support team as soon as possible, and we’ll process your cancellation request.

  2. Order Changes:
    Unfortunately, once an order has been placed and processed, we are unable to make changes (like changing the product or delivery address) to it. However, if you notice an issue right away, we recommend canceling the order and placing a new one.

  3. After Shipping:
    Once your order has been shipped, we can no longer cancel or make changes to it. However, you can follow our Return Policy to return any unwanted items once they arrive.

For cancellations or changes, please contact us within a few hours of placing the order to ensure the best chance of processing your request before the order is shipped.