Refund and Returns Policy
Refund and Returns Policy
At Express Auto Part, we strive to ensure that you’re fully satisfied with your purchase. If for any reason you’re not completely happy with your order, we’re here to make the return process as easy as possible. Please review our Refund and Returns Policy below for all the details you need.
Return Eligibility:
We accept returns on most items within 50 days of receipt, provided they meet the following conditions:
- The item is unused, uninstalled, and in its original condition.
- The product is still in its original packaging, including all parts, accessories, and manuals.
- The return request is made within 50 days from the date you received your order.
Note: Certain items are non-returnable, such as:
- Special order or custom parts.
- Installed or used parts.
- Clearance or discounted items (unless damaged or defective).
How to Return an Item:
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Contact Our Customer Support Team:
- To initiate a return, please reach out to our customer support team at [contact@expressautopart.com].
- Provide your order number, the item(s) you want to return, and a brief reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) if necessary.
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Prepare the Item for Return:
- Carefully package the item in its original packaging (or similar protective packaging) to avoid damage during shipping. Make sure to include all parts, accessories, and documentation.
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Ship the Item Back:
- Ship the returned item to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service for returns to ensure your item reaches us safely.
Refunds:
Once we receive your returned item and confirm that it meets our return eligibility criteria, we will process your refund. Refunds are typically processed within 3-5 business days from the date we receive the item.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Fees: Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).
If your return does not meet our eligibility criteria, or if there are any issues with the return, our team will contact you to discuss next steps.
Exchanges:
If you’d like to exchange an item, simply reach out to our customer support team. We will guide you through the process and inform you if you need to return the original item first. You’ll be responsible for the return shipping costs associated with the exchange, unless the exchange is due to a mistake on our part.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of receipt. We will resolve the issue by offering a full refund or replacement, and we’ll cover the return shipping costs for defective or damaged items.
To expedite your claim, please include:
- Photos of the damage or defect.
- Your order number.
- A brief description of the issue.
Order Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Orders are processed quickly to ensure fast shipping, so if your order hasn’t been shipped yet, we can cancel it for you. Once an order has been shipped, it can no longer be canceled, but you can follow our standard return process once the order arrives.
Final Thoughts:
We want your shopping experience with Express Auto Part to be as seamless and hassle-free as possible. If you have any questions or concerns regarding our Refund and Returns Policy, or need help with a return, please feel free to reach out to our customer support team. We’re always here to assist you.
Contact Information:
For returns, exchanges, or any questions, please contact us at:
This version of the policy clearly explains the 50-day return window, as well as the rest of the return, refund, and exchange process. Let me know if you need any more adjustments!
